Grievance Policy
At Khasnis Prime Wealth Pvt. Ltd., we are committed to providing excellent service to our clients. We understand that there may be occasions where you may have concerns or grievances. In such cases, we have established a Grievance Policy to address and resolve any issues promptly and effectively.
1. Definition of Grievance
A grievance is defined as any dissatisfaction or complaint raised by a client regarding our services, products, employees, or any other aspect of our operations.
2. Reporting Procedure
Clients can lodge their grievances through any of the following channels:
A. Contacting our dedicated Grievance Redressal Officer via email, phone, or in person.
B. Submitting a written complaint at any of our branch offices.
C. Filling out the online grievance form available on our website. Click Here
We have appointed a Grievance Redressal Officer who is responsible for overseeing the grievance resolution process. The officer ensures that all grievances are addressed impartially, promptly, and in accordance with our company’s policies and regulatory requirements.
Mrs. Rasika – 9552588884 , info@khasnisprimewealth.com
4. Grievance Handling Process
Upon receiving a grievance, the Grievance Redressal Officer will:
- Acknowledge receipt of the grievance .
- Conduct a thorough investigation into the matter.
- Communicate with the client to gather additional information if necessary.
- Take appropriate measures to resolve the grievance in a fair and timely manner.
- Keep the client informed of the progress and outcome of the resolution process.
If a client is not satisfied with the resolution provided by the Grievance Redressal Officer, they may escalate the matter to the senior management for further review and resolution.
Rahul Milind Khasnis – 9552548080
6. Timelines
We are committed to resolving grievances within a reasonable timeframe. However, the complexity of the grievance and the time required for investigation may vary. We will strive to keep clients informed of the progress at each stage of the resolution process.
7. Confidentiality
All grievances and related information will be treated with the utmost confidentiality. We respect our clients’ privacy and will not disclose any personal or sensitive information without their consent, except as required by law.
8. Feedback and Continuous Improvement
We value feedback from our clients and see it as an opportunity for continuous improvement. We encourage clients to provide feedback on our grievance handling process to help us enhance our services and address any shortcomings.
Conclusion
At Khasnis Prime Wealth Pvt. Ltd., we are dedicated to maintaining the highest standards of customer service and satisfaction. Our Grievance Policy reflects our commitment to addressing client concerns promptly, fairly, and transparently. If you have any grievances or feedback, please don’t hesitate to reach out to us. We are here to listen and assist you.